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FAQ
How can I return goods in case of an incorrect delivery from MISUMI?
If an incorrect product has been delivered to you, you can report this via the MyMISUMI customer portal:
- Log in to your MyMISUMI-profile
- Go to Help Center
- Select the category 'Register a Claim'
- In the drop down menu, please select the relevant order
- Fill in the form.
Your request will be checked, incorrect delivered products will be replaced as soon as possible and the incorrect delivery will be collected. Please provide the following information: the number of incorrectly delivered parcels, their weight and size, the collection address, a contact name and contact phone number. We will take care of the next steps and get back to you with more information on your return. Please do not return the goods to us before our Customer Service team has confirmed your request.