FAQ

In rare cases, goods of an order may arrive in different packages. The number of packages used to ship your order is stated on the last page of the delivery note. In case you have not received all packages stated on the delivery note, please wait another working day to see if the missing package arrives later.   As an order can have multiple delivery dates, please check your order confirmation to ensure that all items have been confirmed and to find the delivery date for your missing item.   In case you have received all packages, but an item stated on the delivery note, is not included, please report this via the Help Center in your MyMISUMI portal.