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FAQ
How can I cancel an order at MISUMI?
You can cancel your order in our MyMISUMI customer portal, using the self-cancellation function (if the order or line item is eligible):
- Log in to your MyMISUMI profile
- Select an order from your 'Order Overview'
- In the Order Detail View, click 'Modify / Cancel Order'
- Select all or single line items, you wish to cancel
- Click 'Cancel' and confirm your request
If the cancellation option is available, it can be completed directly online without contacting Customer Service. If a line is greyed out, it is not eligible for cancellation.
You can find an overview of our cancellation conditions here.
Please be aware that Meviy-products cannot be cancelled in general.