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Can I change my order?

Yes, you can amend your order on our MyMISUMI customer portal, if the order or line item is eligible. 
 
  • Log in to your MyMISUMI-profile
  • Select an order from your 'Order Overview' 
  • In the Order Detail View, click 'Modify / Cancel Order' 
  • Select all or single line items, you wish to amend 
  • Amend either the PO Reference, shipping address or shipping date 
Amendments made on the MyMISUMI customer portal will not have to be verified by our Customer Services and will be effective immediately. 
 
Orders can be amended online, only if the order or line item meets the defined eligibility criteria (e.g. the order has not yet shipped, production has not yet started).
 
If a line item is greyed out, it cannot be modified online. If you think it should be eligible, please contact Customer Services for further support.  
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